FAQs
1. When is your support team available?
Our support team is available Monday to Friday, from 9:00 to 17:00.
2. What is the store's contact number?
At The Fragrance Vault, customer satisfaction is our top priority. If you have any questions or wish to speak to our customer service team, please contact us at +44 795-768-7567 during business hours.
3. Where do you ship to?
We offer international shipping, including to the United Kingdom, United States, European Union, and more. Please refer to our shipping policy for further details.
4. What is your return timeframe?
We accept returns within 14 business days, provided you meet the eligibility criteria outlined in our Return & Refund Policy. For more information, please review the policy.
5. Which payment methods do you accept?
We accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- MasterCard
- PayPal
- Shop Pay
- Union Pay
- Visa
6. Have additional questions?
For any other inquiries, please call us during business hours or reach out via our 'Contact Us' page. Thank you for your continued support; we sincerely appreciate it.